FAQs
Hope we can answer it here...
On this page, you will find answers to some of the most common questions that we receive from our customers. If you have a question that we haven’t answered below, please contact us at lmk@jstbu.com, and we will get back to you within a day!
*Tis the season to extend our return policy. All purchases between November 20, 2019 through January 1, 2020 can be returned until February 18, 2020. We wish you a wonderful Holiday Season.
How do I return a purchase?
We want you to be satisfied and happy with your purchase so if your drawer purchase is not working for you, no problem! We offer free and easy returns.
In most cases, merchandise may be returned with an original sales receipt when the items are:
- Unworn, in original condition;
- Returned with price tags still attached
- Hygienic panty liner (if the item is and underwear);
- Returned within 30 days of the original purchase.
We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 30 day period* prior to the return. No refunds will be provided in these circumstances.
Refunds will be made in the form of the original payment.
Ship Your Return
- To process your return, click here.
- You will receive a printable shipping label via email for your return.
- Once we receive your return, we will refund the purchase amount to the original form of payment.
- Please allow up to 10 days after receiving your return for refund to be processed.
** Include original invoice for refund or exchange, in accordance with our policy.
What’s my size?
During these formative years, we encourage body positive language. Each girl develops at her own pace into her natural size, and should not be labeled "small" or "large".
At JstBU we have adopted a sizing system based on development with age as a guide. Our sizes Spark, Flame, Fire, and Blaze are stages to shining brighter each growing day.
Please check out our sizing chart on each product page.
If you are still unsure, please feel free to email us with questions at lmk@jstbu.com
When can I expect my drawer of goodies?
All orders are processed within 24 to 48 hours of purchase.
We offer free standard shipping on all orders within the US (excluding Hawaii and Puerto Rico).
If your order includes items that are on back order, we will provide the courtesy of sending you partial shipments as items are in stock under one shipping payment.
Do you ship outside the US?
Besides the continental US, we currently offer shipping to Canada also.
However, we truly believe that every girl deserves to be empowered, so please contact us at lmk@jstbu.com and we will work hard to accommodate your order.