Gotta Question?
Hope we can answer it here...
On this page, you will find answers to some of the most common questions that we receive from our customers. If you have a question that we haven’t answered below, please contact us at lmk@jstbu.com, and we will get back to you as soon as we can.
Why are some of your bras lightly padded?
We provide light padding options on some bras for those more sensitive to peek-a-boos, aka nipple outings.
What’s my size?
During these formative years, we encourage body positive language. Each girl develops at her own pace into her natural size, and should not be labeled "small" or "large". At JstBU we have adopted a sizing system based on development with age as a guide. Our sizes Spark, Flame, Fire, and Blaze are stages to shining brighter each growing day.
Please check out our sizing chart on each product page. If you are still unsure, please feel free to email us with questions at lmk@jstbu.com
What if I don’t like my order?
At JstBU we want you to be satisfied and happy with your purchase. We gladly accept returns and exchanges of unwashed and unworn or defective merchandise within 30 days of original purchase. Refunds will be made in the form of the original payment.
Sale items are not eligible for return, one-time exchange only.
All garments need to be in the original packaging, with hangtags attached, including panty liner on undies.
- To process your return, click here.
- The cost of return shipping, $5.99 for any number of items, will be deducted from your refund.
- You will receive a printable shipping label via email for your return.
- Once we receive your return, we will refund the purchase amount to the original form of payment.
- Please allow up to 10 days after receiving your return for refund to be processed.
** Include original invoice for refund or exchange, in accordance with accordance with our policy.
When can I expect my drawer of goodies?
All orders are processed within 24 to 48 hours of purchase. We offer a number of shipment methods to fit your budget and timing.
If your order includes items that are on back order, we will provide the courtesy of sending you partial shipments as items are in stock under one shipping payment.
Do you ship outside the US?
Every girl deserves to be empowered, contact us at lmk@jstbu.com. We will work hard to accommodate your order.