Gotta Question?

Hope we can answer it here...

On this page, you will find answers to some of the most common questions that we receive from our customers. If you have a question that we haven’t answered below, please contact us at lmk@jstbu.com, and we will get back to you as soon as we can.

 

Why are some of your bras lightly padded?

We provide light padding options on some bras for those more sensitive to peek-a-boos, aka nipple outings.

What’s my size?

During these formative years, we encourage body positive language. Each girl develops at her own pace into her natural size, and should not be labeled "small" or "large". At JstBU we have adopted a sizing system based on development with age as a guide. Our sizes Spark, Flame, Fire, and Blaze are stages to shining brighter each growing day.

Please check out our sizing chart on each product page. If you are still unsure, please feel free to email us with questions at lmk@jstbu.com

What if I don’t like my order?

At JstBU we want you to be satisfied and happy with your purchase. Therefore, we accept returns and exchanges of unwashed and unworn merchandise within 30 days of purchase. All hangtags must be attached to the garment, including the panty liner on undies, and proof of payment provided with the garment at time of the return/exchange. Sale items are not eligible for return and exchange.

To process your return, please click here.

When can I expect my drawer of goodies?

All orders are processed within 24 to 48 hours of purchase. We offer a number of shipment methods to fit your budget and timing.

If your order includes items that are on back order, we will provide the courtesy of sending you partial shipments as items are in stock under one shipping payment.

Do you ship outside the US?

Every girl deserves to be empowered, contact us at lmk@jstbu.com. We will work hard to accommodate your order.