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    On this page, you will find answers to some of the most common questions that we receive from our customers. If you have a question that we haven’t answered below, please contact us at lmk@jstbu.com, and we will get back to you within a day!

     

    How do I return a purchase?

    We want you to be satisfied and happy with your purchase so if your drawer purchase is not working for you, no problem!

    We offer easy returns ONLY when the products are: 

  • Unworn, in original condition
  • Returned with hang tags still attached
  • With hygienic panty liner attached (if the item is an underwear)
  • Returned within 30 days of the original purchase
  •  

    All returns must be returned with the original receipt within 30 days of purchase date.   *30 days is calculated from the date your purchase was made to when package began its journey back to our warehouse.

    We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be exchanged or issued a store credit for a future drawer purchase.

    Refunds will be made in the form of the original payment, less a flat rate postage fee of $4.95

    You will see the credit within 7-10 days of receiving the returned item(s).

     

    To Ship Your Return

    • To process your return, click here.
    • You will receive a printable shipping label via email for your return
    • Once we receive your return, we will refund the purchase amount to the original form of payment (less shipping)
    • Please allow up to 10 days of receiving your item for refund to be processed

    ** Include original invoice for refund or exchange, in accordance with our policy.

     

    What’s my size?

    During these formative years, we encourage body positive language. Each girl develops at her own pace into her natural size, and should not be labeled "small" or "large".

    At JstBU we have adopted a sizing system based on development with age as a guide. Our sizes Spark, Flame, Fire, and Blaze are stages to shining brighter each growing day.

    Please check out our sizing chart on each product page.

    If you are still unsure, please feel free to email us with questions at lmk@jstbu.com

      

    When can I expect my drawer of goodies?

    All orders are processed within 24 to 48 hours of purchase.

    We currently ship via United States Postal Service on all orders within the US (excluding Hawaii and Puerto Rico). 

    If your order includes items that are on back order, we will provide the courtesy of sending you partial shipments.

     

    Do you ship outside the US?

    Besides the continental US, we currently offer shipping to Canada also.

    ** Make sure you check the shipping rate at check out.

     

    We truly believe that every girl deserves to be empowered, so please contact us at lmk@jstbu.com and we will work hard to accommodate your order.

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